Frequently Asked Questions
Everything you need to know about sending love and gifts through TCS Sentiments Express.
What delivery locations do you cover?
TCS Sentiments Express offers wide coverage across Pakistan, including major cities like Karachi, Lahore, Islamabad, and Rawalpindi, as well as many smaller towns. We also offer select international gifting services for specific regions.
Can I schedule a gift for a specific date and time?
Yes, you can select a preferred delivery date during the checkout process. While we strive to meet specific time slots for premium services, standard deliveries are typically made during business hours.
What payment methods are accepted?
We accept all major credit and debit cards (Visa, MasterCard), bank transfers, and various mobile wallet options. For local deliveries within Pakistan, Cash on Delivery (COD) may also be available depending on the product category.
How do I track my order status?
Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number on our website's tracking portal to see the real-time status of your gift delivery.
What is your policy on perishable items like flowers and cakes?
We ensure that all perishable items are sourced fresh on the day of delivery. Due to their nature, these items are non-returnable. If you receive a damaged or stale product, please contact our customer support within 2 hours of delivery for a replacement or refund.
Can I add a personalized message to my gift?
Absolutely. During the checkout process, you will find a field to enter a personalized message. This message will be printed on a high-quality greeting card and included with your gift at no extra cost.